Privacy Policy

At Samrat Path Labs (“we”, “our”, “us”), we deeply value your trust and are committed to safeguarding the confidentiality and integrity of your personal information. This Privacy Policy explains in clear and detailed terms how we collect, use, store, and protect your data when you visit our website or mobile application, book diagnostic tests, or use any of our healthcare-related services.

Our commitment is not only to provide accurate diagnostic testing but also to ensure that your data is handled lawfully, transparently, and securely in accordance with applicable privacy laws.

1. Information We Collect from You

To provide you with our services effectively, we may collect the following types of information:

• Personal Identification Information: Full Name, Gender, Date of Birth, Age, and Profile Photo (if provided).
• Contact Details: Mobile Number, Email Address, Residential/Collection Address including City, State, and Pincode.
• Health & Medical Data: Test booking details, prescriptions you upload, previous medical history (if voluntarily provided), and sample type for tests.
• Technical Data:Device information, and browser data collected automatically when you access our platforms for security and analytics.

2. How and Why We Use Your Data

We process your personal information solely for legitimate purposes related to your requested services:

• To confirm and manage your diagnostic test bookings.
• To arrange and coordinate home sample collections according to your preferred time and location.
• To generate and deliver lab reports to you securely via our app, website, or email.
• To communicate updates regarding your booking, including payment confirmations, schedule changes, and results availability.
• To comply with medical, legal, and regulatory requirements as applicable.
• To improve user experience, develop new services, and carry out internal analysis.
• To send important service-related communications, offers, and health check reminders (only if you have consented).

3. How We Store and Protect Your Data

Your data is stored in secure, access-controlled servers. We implement multiple layers of security:

• Data encryption during transmission (SSL/TLS protocols).
• Role-based access control — only authorized staff can view data.
• Regular security audits and vulnerability checks to prevent unauthorized access.

4. Sharing of Your Information

We strictly limit sharing of your data. Your personal and medical information is only shared with:

• Our partner NABL-accredited laboratory (General Diagnostics International Pvt Ltd - "GD Labs") for fulfilling your diagnostic requests.

5. Data Retention & Deletion Policy

We retain your test reports and basic account details for as long as you maintain an account or as required for lawful purposes. However, you have the right to request deletion of your account and associated data at any time.

To request deletion, email us from your registered email ID, and after identity verification, we will delete your data within 15 working days except where retention is required by law.

6. Your Rights as a User

• Right to access the information we hold about you in a portable format.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of your personal data (subject to legal requirements).
• Right to withdraw consent for marketing at any time without affecting service usage.

7. Cookies & Tracking Technologies

Our website and mobile app use cookies to improve your browsing experience and for analytics. You can control cookie settings in your browser. Cookies help us understand user preferences, enhance navigation, and remember your login session.